These are the general steps of your shopping journey with us:
1. Choose your product, amend the quantity&add to cart
2. View Cart and check order details
3. Proceed to checkout
4. Provide shipping & billing information
5. Choose payment options and finalize payment
6. You will see the payment transaction status on your screen
7. For a successful transaction, we will email you the order confirmation shortly
When will you ship out the items after we place order?
Item will be shipped within 3 working days (excluding Saturday, Sunday and Public Holidays).
An email confirmation will be sent to you once the payment has been processed, followed by another email with details on the shipment. Shipping rates will be calculated on the basis of the cumulative weight of the items being shipped. UR Home Light is not responsible for any delay in delivery caused by the Courier Company.
What do I do if an item from my delivery is defective?
All products will be checked and tested before shipment to ensure that it is in good condition.
You are required to conduct a check upon receiving the items. No refund or exchange after 3 days from the date of received.
Shipping cost to be beared by customer. Please contact us at firstname.lastname@example.org on the shipping details of any returned goods to UR home lighting.
1) Prices are subject to change without notice.
2) All prices are listed in Malaysia Ringgit (MYR).
3) Shipping charges are excluded.
4) Manual measurements, there may be 1-3cm deviations.
5) All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.